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Michael became a Certified Scrum Master (CSM) in 2004 and is huge advocate of better (XP) engineering practices since discovering unit testing in 2001. Michael has a B.A.Sc. from University of Toronto in Engineering Science and a M.Sc. from U.B.C. in Computer Science. He has presented at Agile Tour Toronto and the XPToronto/Agile User group on Scrum and XP. His is also an active member of the Agile community and co-organizer of Agile Tour Toronto. Michael lives and works in Toronto, Canada, as an independent Agile and Lean coach, consultant and trainer. Michael is a DZone MVB and is not an employee of DZone and has posted 86 posts at DZone. You can read more from them at their website. View Full User Profile

Workshop on Characteristics of High-Performance Organizations

04.06.2013
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At Agile Tour Toronto last November, I conducted a workshop to get crowd-sourced research into high-performance organizational cultures. The purpose of this workshop was two-fold. First, to understand similarities and differences between organizational cultures. Second, to see if case-studies of high-performance cultures would resonate with Agile-oriented people.

The companies that were selected for study were:

  1. Zappos – amazing customer service
  2. Valve Corporation – everyone responsible for finding a project to contribute to (no hierarchy)
  3. Semco – where people pick their own salary and people choose their managers
  4. Netflix – where staff are managed like a professional sports team – only the best and non-performers are cut
  5. Beyond Budgeting – OK, this isn’t a company, but we used the composite characteristics of companies that move to decentralized control. It’s more about leadership than budgeting.

Each group was given a case study, and asked to summarize the following:

  • Key Organizational Characteristics – What did the organization pay attention to and how did it structure itself?
  • Business Benefits – What material business results were observed in that organization?

Happy Customers and Engaged Staff

When asked what the key benefits these companies found from their high-performance culture the aggregate results across all companies were happy customers and engaged staff. See image below. We played a short version of the game of 35 to arrive at this result.

Key Benefits of high-performance cultures

With regard to the second goal of the workshop – the workshop participants were very interested and several indicated that they found learning about these cultures as valuable for understanding how to progress with Agile at an organizational level.

Zappos Characteristics and Benefits

I have photos of the results of some of the groups, but the lighting was terrible so it’s really hard to read. Below are the results for one group that was working on Zappos.

Characteristics:

  • Focused on long-term vision
  • Customer oriented
  • Fun and a little weirdness
  • Team communication
  • Personal and professional growth

Benefits:

  • Delighted and repeat customers
  • Employee retention
  • Long-term growth
  • Positive financial outlook
  • Better ROI

Acknowledgements

I would like to thank all the participants for working together to understand each organization’s structure and to identify the key benefits. Based on the ratings and comments, it looks like people had fun.

I am very grateful for Thiagi for showing me how to create a great workshop out just some handouts so that I can get out of the way and let people learn directly.



Published at DZone with permission of Michael Sahota, author and DZone MVB. (source)

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