Leaving university, I thought I'd be a developer happily knocking out code but was always drawn to tech support. How do we help people use our tools better? Now, I mostly specialize in consulting and introducing new customers to our tools. I am a Tech Evangelist and Lead Consultant at Urbancode. Eric is a DZone MVB and is not an employee of DZone and has posted 57 posts at DZone. You can read more from them at their website. View Full User Profile