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As VP of Technology Evangelism at WSO2, Chris Haddad raises awareness of Platform as a Service, Cloud Architecture, Service Oriented Architecture, API Management, and Enterprise Integration. Prior to joining WSO2, Haddad’s experience includes building software development teams, contributing to open source, crafting technology roadmaps, leading Gartner research teams, and delivering Software as a Service and Web applications. Chris is a DZone MVB and is not an employee of DZone and has posted 111 posts at DZone. You can read more from them at their website. View Full User Profile

Gartner's SaaS Predictions for 2013

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Robert Desisto recently posted Gartner’s 2013 Software as a Service predictions, and an IT professional asked me for my opinion.  Here are my thoughts on how the SaaS predictions impact enterprise IT strategies and tactics:

Key findings from the Gartner predictions include:

  • [SaaS] Service-level agreements (SLAs) will continue to lag behind customer needs.

My Take:  Most likely true for enterprise organizations that require significant availability, reliability, and performance.  Inserting a gateway/proxy in between the enterprise users and the SaaS application can help organizations monitor SaaS compliance with SLAs.

My Take: I would moderate this statement and propose “Teams developing SaaS applications will gain greater productivity by building on top of PaaS platforms that internally manage multi-tenancy, tenant-aware and service-aware load balancing, resource pooling, and elastic scalability.  SaaS applications built as cloud-aware applications on multi-tenant, shared container PaaS will maximize scalability while reducing cost per tenant.  what is your evaluation criteria for selecting an appropriate PaaS platform?

  • The role of  Internal Cloud Service Brokers will become more important for Enterprise SaaS intiatives.

My Take:  Internal Cloud Service brokers can overlay identity provisioning, security and service level management on external Enterprise SaaS offerings.  An internal cloud service broker can be implemented in-house by deploying an API manager product  that will monitor usage, enforce access policies, enforce subscription policies, and provide a single user provisioning console.

What are your SaaS predictions that impact application service adoption?

Published at DZone with permission of Chris Haddad, author and DZone MVB. (source)

(Note: Opinions expressed in this article and its replies are the opinions of their respective authors and not those of DZone, Inc.)